With our free delivery service we cannot confirm a time of day, this will be determined by the driver depending on motorway flows and geographical locations for the days deliveries around Auckland. You will however be sent a notification once your order has been collected and your products will be delivered later in the day!
Our deliveries are made by truck mounted forklift for all bulk bag orders. We recommend you measure the narrowest point of your access and advise us of this measurement. We require a minimum width of 2.7 meters to access your property. Truck mounted forklift deliveries cannot be made into garages/carports, over fences, on steep hills/slopes or where low power lines or over hanging trees are in place. We cannot drive on or over soft grass or ground as the forklift will likely damage the area or get stuck (this includes lawns or driveway mowing strips). The forklift has a triangular wheel set up under the forklift with 3 wheel points, for maneuverability. If you are unsure if delivery is possible, please contact us and we will do our best to advise you. Please email us if you would like a quote for hiab delivery (should you require over fence access).
Please note: Truck mounted forklifts are specialised machines, needing specific conditions to successfully deliver. Whilst Cubag and the delivery drivers will take all care and effort to make sure orders are delivered as per your delivery instructions, we are unable to guarantee exact placement. Should the driver deem your products be unable to be delivered in the location you requested, the driver will unload in the next possible, safest spot at their sole discretion. We will attempt to contact you while the truck is onsite should this occur, please ensure you are contactable by the phone number supplied on delivery day. If the truck mounted forklift is unable to access a property, delivery is refused or the order cannot be delivered onsite, a delivery fee of $40.00 per bag with a minimum fee of $100.00 (for orders placed using our free delivery will be charged), or any delivery charges you have paid will be non-refundable, re-delivery will incur additional delivery fees.
ORANGE ALERT LEVEL - YES WE'RE DELIVERING
Auck | Ham | Wgtn